Certainly! Here is the revised Refund Policy with the email address updated and mobile number and address omitted:
---
# Refund Policy
**Effective Date:** [Date]
At Gozaanu, we strive to ensure a high level of satisfaction with every order. However, we understand that there may be situations where you need to request a refund. This Refund Policy outlines the conditions under which refunds are available, specifically focusing on our food delivery services.
## 1. Refund Eligibility
### 1.1 Time Frame for Refund Requests
For food orders placed through the Gozaanu app, refunds are only available if the request is made within 25 minutes of the order delivery. This 25-minute window starts from the time the order is marked as delivered in our system.
### 1.2 Conditions for Refunds
To be eligible for a refund within the 25-minute window, the following conditions must be met:
- **Order Issues:** The refund request must be related to issues such as incorrect items, missing items, or significant quality concerns with the food delivered.
- **Proof of Issue:** You may be required to provide evidence of the issue, such as photos of the incorrect or damaged items.
- **Timeliness:** The refund request must be submitted through the Gozaanu app or customer support within the 25-minute period from the order delivery time.
## 2. How to Request a Refund
### 2.1 Through the Gozaanu App
1. **Open the App:** Launch the Gozaanu app on your device.
2. **Access Your Orders:** Go to the “Order History” section.
3. **Select the Order:** Choose the order for which you wish to request a refund.
4. **Request a Refund:** Follow the instructions to submit a refund request. You may need to provide details about the issue and attach any supporting evidence.
### 2.2 Contacting Customer Support
If you encounter difficulties using the app, you can also request a refund by contacting our customer support team. Please provide the following information when reaching out:
- **Order Number:** Your order number for reference.
- **Reason for Refund:** A clear explanation of the issue with your order.
- **Supporting Evidence:** Photos or other evidence of the issue, if applicable.
You can contact customer support via:
- **Email:** gozaanudeliveryservices@gmail.com
- **In-App Chat:** Available within the Gozaanu app
## 3. Refund Processing
### 3.1 Review and Approval
Once we receive your refund request, our team will review the details and determine if the request meets the eligibility criteria. We will assess the provided evidence and consider the nature of the issue reported.
### 3.2 Refund Issuance
If your refund request is approved, the refund will be processed according to the payment method used for the original transaction. Please note that processing times may vary depending on your bank or payment provider.
### 3.3 Non-Refundable Situations
The following scenarios are not eligible for refunds:
- **Refund Requests Made After 25 Minutes:** Requests made outside the 25-minute window from the order delivery time.
- **User Error:** Issues resulting from incorrect user input or misunderstandings.
- **Change of Mind:** Refunds for reasons unrelated to the quality or accuracy of the order.
## 4. Special Considerations
### 4.1 Refunds for Orders Affected by External Factors
In cases where orders are affected by factors beyond our control, such as severe weather conditions or disruptions in delivery service, refunds may be considered on a case-by-case basis. We will communicate with you if such circumstances impact your order.
### 4.2 Promotional and Discounted Orders
Refunds for orders placed using promotional codes or discounts will be processed according to the original payment amount. The discount or promotional value may not be refunded separately.
## 5. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our services or for other operational reasons. Any updates will be posted on the Gozaanu app and website, and the effective date will be revised accordingly. We encourage you to review this policy periodically.
## 6. Contact Us
If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us:
- **Email:** gozaanudeliveryservices@gmail.com
Thank you for choosing Gozaanu. We appreciate your understanding and cooperation.
---
This version of the Refund Policy reflects the updated contact email and omits the mobile number and address. If there are any more adjustments or additional information needed, please let me know!
